The Equity Solutions’ culture assessment supports organizations in understanding their cultural competence strengths and opportunities. The assessment produces meaningful findings that advance the discussion around cultural competence and help create a better work environment for all.

Equity Solutions offers a comprehensive “Full Culture Assessment” in addition to a “Snapshot” assessment. Both levels of assessment include three critical components.

The Equity Solutions Assessment Survey (ESA) can be administered to employees and customers:

Yields quantitative scoring of cultural competence for an entire organization or specific groups of employees (e.g., roles, units)
Is not an assessment of individuals
Qualitative data generated from interviews and focus groups with employees, customers, community partners and suppliers:

Provides an avenue to include numerous voices
Delivers insights to tell the story of the how different subgroups (race, ethnicity, gender, people with disabilities, veterans, sexual orientation, etc.) experience the organization
Quantitative data analyzed for the employee lifecycle and for customer satisfaction:

Identifies statistically significant findings
Offers an objective view of how well employees and customers are doing
All survey, interview, focus group and raw employee lifecycle and customer data is integrated. Meaningful findings are then extracted and aligned with the organization objectives. The Equity Assessment establishes a quantifiable baseline (i.e., a snapshot) for equity, enabling clients to find how strong a relationship there is between an equitable culture and customer satisfaction, employee engagement or other variables. It also articulates KPIs, goals and metrics to track.

“Diversity: the art of thinking independently together.” — Malcolm Forbes

Equity Solutions recognizes that diversity is not limited to race, ethnicity, and gender identity.

As such, Equity Solutions broadens the definition of diversity and inclusion to comprise many dimensions, including:

• Disability status
• Veteran status
• Age
• Socioeconomic status
• Tenure
• Organizational level
• Education level
• Preferred language
• Sexual orientation
• Religion and others

We also recognize that many stakeholders are affected by the cultural competence, diversity, equity, and inclusion initiatives of any organization, including customers or clients, shareholders, employees, leaders, suppliers, community members and community partners.

Equity Solutions’ diversity, equity, and inclusion strategies, culture assessments, trainings, surveys, affirmative action plans and supplier diversity solutions allow organizations to tackle the complex topics of cultural competence, diversity, equity, and inclusion in a comprehensive and integrated manner.

Our data-driven solutions improve the overall diversity, equity, and inclusion of organizations and help reduce customer and workforce disparities across subgroups.

DIVERSITY AND INCLUSION TRAINING

Equity Solutions helps clients build culturally-supportive and equitable organizations in order to enhance customer and employee satisfaction, the quality of services provided, and organizational outcomes.

One method we use to support clients in this space is the design, delivery, and evaluation of diversity and inclusion trainings.

Equity Solutions trainings provide participants the opportunity to enhance diversity and inclusion proficiencies in a supportive environment with their peers. Trainings include research and data-based curricula that both minimizes didactic-style training and maximizes experiential learning for adult learners.

Content is dynamic and interactive and includes tools that facilitate the transfer of learning. E-learning, instructor-led and blended learning is available.

Equity Solutions offers training for employees across several areas, including awareness of and sensitivity toward:

• Cultural Competence
• Unconscious or Implicit Bias
• Cross-Cultural Communication
• Microaggressions
• Micro-Inequities
• Multi-Generational Workforce
• Individuals with Disabilities
• LGBTQ
• Sexual Harassment

Equity Solutions measures the outcomes for all our training solutions. We utilize a continuous feedback loop to collect and analyze data, implement solutions, and capture their impact. As such, we develop a process to evaluate the effectiveness and impact of each training session for the individual. We also evaluate overall progress with respect to cultural competency at a system-wide level.

What Our Clients Say About Our Training:

• “The content was helpful but it was even more helpful to hear from colleagues in other areas of the organization and how these topics impact our work experiences.”
• “To be honest, the entire training was helpful and relevant. I wish that this would be required for all our staff. Truly excellent.”
• “This was an excellent introduction to this topic in our institution. I would love to have more and advancing sessions.”

DIVERSITY, EQUITY, AND INCLUSION STRATEGY

Equity Solutions guides organizations in understanding their current state and planning for an enhanced future with respect to diversity and inclusion. Realizing that organizations are at different places in their diversity, equity, and inclusion journey, we develop strategies that capture the essential and relevant elements for the organization to focus on at that time.

To create a DEI Strategy, Exeter conducts a comprehensive assessment of the organization including:

• Quantitative analysis of raw workforce, customer, community, and supplier data to identify statistically significant differences
• Qualitative analysis of interview and focus group data derived from employees, customers, suppliers, and community members to derive insights and themes across subgroups
• Review of policies relevant to DEI to ensure consistency and effectiveness
• Scan of the environment and look at internal and external factors that can determine and/or influence the organization’s success with respect to DEI

Equipped with data-driven findings from multiple sources and stakeholders, Equity Solutions aligns recommendations with the organization’s mission, vision, and strategic objectives. Specific goals, objectives, and action plans are established to operationalize diversity, equity, and inclusion, and position them as business imperatives essential to meeting the future needs of the organization. The strategy also highlights the interdependencies and synergies with Human Resources, Customer Experience, Organizational Development, Quality, and Communications (among other functions), and the shared responsibility for execution across the executive team. Finally, Equity Solutions develops a dashboard for the organization that highlights the agreed upon KPIs.

EQUITY ASSESSMENT

Equity Solutions’ Equity assessment supports organizations in understanding their cultural strengths and opportunities. The assessment produces meaningful findings that advance the discussion around equity and help create a better work environment for all. Equity Solutions offers a comprehensive “Full Equity Assessment” in addition to a “Snapshot” assessment.

The Equity Solutions Assessment (ESA) is a validated and reliable organizational survey that supports organizations in developing an equitable culture..

The results can be stratified by various dimensions, including tenure, organizational level, race, gender, job function and others, so that strengths and opportunities can be pinpointed.

Equity Solutions supports human resource executives in creating comprehensive strategies that engage stakeholders and integrate data while examining efficiencies, effectiveness and impact. Broadly, our Human Capital Strategy integrates workforce and business planning. Specifically, it entails identifying, developing, engaging and retaining the right employees to meet demanding business objectives.

Outcomes of this assessment provide the foundation for CHROs to understand specific strengths and challenges of the organization, along with a baseline to measure the impact of targeted solutions. In addition, the approach offers organizations a clear roadmap to meet recruitment, development, engagement, and retention goals from a holistic and integrated perspective to support business imperatives.

Deliverables from the Human Capital Strategy include:

- Summaries of both qualitative and quantitative assessment findings derived from employees,
patients, and community partners
- HR strategic direction aligned with business imperatives
- Goals identified across the HR function
- Meaningful measures of human capital performance that are unique to the organization
- Tactical roadmap for implementation that includes baseline, goals, and metrics